Support

VERY IMPORTANT NOTE: E-mail providers may support Rich Text / HTML signatures, but might not have Web interfaces to allow you to create one, therefore 3rd Party Desktop E-mail Client Applications like Microsoft Outlook™, and similar such e-mail clients are ideal for DigiSignature™. They are the standard in business for sending e-mail, and provide you with the most powerful e-mail authoring tools - specifically RICH TEXT SIGNATURE FEATURES. Yahoo Mail Classic™, is a great example of an effective Web E-mail Client that provides users with true creative freedom with its Web interface. Yahoo Mail Classic™ is setup to handle DigiSignatures™, and is extremely easy to use. We commend Yahoo Mail™ for these features because users want them. Gmail™, AOL™, and Hotmail™ provide text-only e-mail signatures.

  • 1) How do I load a DigiSignature™ into Microsoft Outlook 2000™? (go)
  • 2) How do I load a DigiSignature™ into Microsoft Outlook 2002™? (go)
  • 3) How do I load a DigiSignature™ into Microsoft Outlook 2003™? (go)
  • 4) How do I load a DigiSignature™ into Microsoft Outlook 2007™? (go)
  • 5) How do I load a DigiSignature™ into Microsoft Outlook 2011™? (go)
  • 6) How do I load a DigiSignature™ into Yahoo Mail Classic™? (go)
  • 7) How do I load a DigiSignature™ into Yahoo New Mail™? (go)
  • 8) How do I load a DigiSignature™ into Hotmail™? (go)
  • 9) How do I load a DigiSignature™ into Gmail™? (go)
  • 10) How do I load a DigiSignature™ into AOL Mail™? (go)
  • 11) How do I load a DigiSignature™ into Mozilla Thunderbird? (go)
  • 12) How do I load a DigiSignature™ into Entourage 2004 (MAC OS X)? (go)
  • 13) How do I load a DigiSignature™ into Mail (MAC OS X)? (go)
  • 14) How do I use my DigiSignature™ with an e-mail service that doesn't provide a feature for Rich Text Signature files? (go)
  • 15) How do I get extra copies of the same DigiSignature™ to use on all employee accounts? (go)
  • 16) What does FREE SENDING of my DigiSignature™ really mean to me? (go)
  • 17) Can I use my DigiSignature™ for other marketing en devours? (go)
  • 18) If you would like a change to a finished DigiSignature™ (go)
  • 19) If I do not have a web site, can DigiSignature.com host a web site or Landing Page(s) for me? (go)

Forget your current signature, and use an Authentic DigiSignature™ - send professional looking e-mail that really speaks to your customers - sales, branding, information dissemination, etc.  Drive traffic to your website or landing page - see some samples here.

FAQ Answers -----------------------------------------

1) Load a new DigiSignature™ into Microsoft Outlook 2000™:

1. Select Tools then Options from the menu in Microsoft Outlook 2000™.
2. Go to the Mail Format tab.
3. Click the Signatures Button under Signatures.
4. Click New.
5. Give the new signature a name. (If you have more than one signature for different purposes — work mail, personal, etc., then name them accordingly.) Click Next >.
6. Click Browse For Template, and locate the file “YourCompanyDigiSignature.html.”
7. Click Finish, then click OK.
8. If you have just created your first signature, Outlook has automatically made it the default.
9. To use it for replies as well, which is recommended, select it under Signature For Replies And Forwards.
10. Click OK again.
11. Use Signature Picker to insert different signatures. (See what it looks like click here.)

2) Load a new DigiSignature™ into Microsoft Outlook 2002™:

1. Select Tools then Options... from the menu in Microsoft Outlook 2002™.
2. Go to the Mail Format tab.
3. Click the Signatures Button under Signatures.
4. Click New.
5. Give the new signature a name. (If you have more than one signature for different purposes — work mail, personal, etc., then name them accordingly.) Click Next >.
6. Click Browse For Template, and locate the file “YourCompanyDigiSignature.html.”
7. Click Finish, then click OK.
8. If you have just created your first signature, Outlook has automatically made it the default.
9. To use it for replies as well, which is recommended, select it under Signature For Replies And Forwards.
10. Click OK again.
11. Use Signature Picker to insert different signatures. (See what it looks like click here.)

3) Load a new DigiSignature™ into Microsoft Outlook 2003™:

1. Select Tools then Options... from the menu in Microsoft Outlook 2003™.
2. Go to the Mail Format tab.
3. Click the Signatures Button under Signatures.
4. Click New.
5. Give the new signature a name. (If you have more than one signature for different purposes — work mail, personal, etc., then name them accordingly.) Click Next >.
6. Click Browse For Template, and locate the file “YourCompanyDigiSignature.html.”
7. Click Finish, then click OK.
8. If you have just created your first signature, Outlook has automatically made it the default.
9. To use it for replies as well, which is recommended, select it under Signature For Replies And Forwards.
10. Click OK again.
11. Use Signature Picker to insert different signatures. (See what it looks like click here.)

Outlook 2003 eliminates the signature picker found in previous Outlook versions. It is necessary for the user to select a signature as a default as there is no function in Outlook 2003 to insert a signature once the email form has been initiated. The question is what do you do once the default signature has been inserted and it's not the signature that you want to use? Actually the procedure is rather simple once you know how to do it.

To change the signature to an alternative signature in 2003:
1. Right click somewhere in the inserted default signature. A shortcut selection will appear.
2. Select the signature of your choice. The default signature will be replaced by the alternative that you select.

4) Load a new DigiSignature™ into Microsoft Outlook 2007™:

(XP & Vista) - Microsoft Outlook 2007™ has the same process for selecting signatures as Microsoft Outlook 2003™ (see above). Microsoft Outlook 2007™ has a different method for creating HTML DigiSignatures. Try the COPY AND PASTE METHOD in the Yahoo Setup Below (starting at step 6 once you get into Microsoft's signature setup below using steps 1-3, do not save and follow the paste instructions - it's simple), or follow these steps:

To add a signature to Microsoft Outlook 2007™:
1. Go to Tools, then Select options, then select the Mail Format Tab up top.
2. Now Select the Signatures button. When the new window opens, select New, and give it a descriptive new name (ex.: CompanyXDigiSignature1). Then, in the entry box below in plain text, just type your name, press the Save button.
3. Now you have a new signature file saved, and it is time to find it on your computer to paste the DigiSignature code in it. This process is simple, and only takes a few seconds. Open the DigiSignature file we sent you that ends in .html using this method: Right-Click on the file, select Open With, and select the plain Text Editor.
4. Now you must open Windows Explorer and locate the following folder: (WINDOWS XP and Earlier: C:\Documents and Settings\(YourUserFolder)\Application Data\Microsoft\Signatures -- WINDOWS VISTA: C:\Users\<username>\AppData\Roaming\Microsoft\Signatures. In this folder you will find three files all having the same name as the signature you just created. You are only concerned with the one ending in ".htm" (ex: CompanyXDigi.htm). Right-Click on it, and select Open With, and once again select the plain Text Editor. (NOTE: if you do not find this folder it is because it's hidden. If so, in your folder view select Tools (if this is not shown, click on Organize in the top left corner, select Layout and then Menu Bar. You will now see Tools up top). In the Tools menu select Folder Options, then select General, then Navigation Pane and click the checkbox for Show All Folders. Then under the View Tab, click on Show Hidden Files, Folders and Drives - remember to uncheck this after installation if you do not want these folders available.)
5. Now copy all of the text in the supplied .html DigiSiganture file, and replace the contents of the .htm file leaving nothing that was there before, and only everything from the file we supplied you.
6. Select Save in the Text Editor (you are just updating the file when you do this).
7. Now go back to Outlook, and go back to your signatures edit window (step 2). Select the name of the DigiSiganture you want to finish installing. You will see it in the preview window. Left-click once anywhere in the the preview window to activate the DigiSignature. Notice SAVE is not available - select SAVE.
8. On the right side after you have saved your DigiSignature(s) to complete installation, you can select the account and which DigiSignature should show for new messages and replies.
9. When you go back to Microsoft Outlook 2007™, you will see the same signature file, except now it will be your new DigiSignature! (See what it looks like click here.)

IMPORTANT NOTE: When you reply to or forward mail messages they will be in the format of the original email. If you are replying to non-HTML mail the DigiSignature™ won't display properly unless you set the format for your reply to HTML every time. If someone does view your signature without images turned on, they will see your information with the image stripped out. It will look like a basic text signature, and have the same contact information as the graphical version.

5) Load a new DigiSignature™ into Microsoft Outlook 2011™:

To add a signature to Microsoft Outlook 2011™:
1. Go to the File Menu, and click options. In this new window that opens, click on Mail from the left group of options. On the right side in the 3rd section down select the Signatures button..
2. Now Select the Signatures button. When the new window opens, select New, and give it a descriptive new name (ex.: CompanyXDigiSignature1). Then, in the entry box below in plain text, just type your name, press the Save button.
3. Now you have a new signature file saved, and it is time to find it on your computer to paste the DigiSignature code in it. This process is simple, and only takes a few seconds. Open the DigiSignature file we sent you that ends in .html using this method: Right-Click on the file, select Open With, and select the plain Text Editor.
4. Now you must open Windows Explorer and locate the following folder: (WINDOWS VISTA and WINDOWS 7 find the following folder: C:\Users\<username>\AppData\Roaming\Microsoft\Signatures. In this folder you will find three files all having the same name as the signature you just created. You are only concerned with the one ending in ".htm" (ex: CompanyXDigi.htm). Right-Click on it, and select Open With, and once again select the plain Text Editor. (NOTE: if you do not find this folder it is because it's hidden. If so, in your folder view select Tools (if this is not shown, click on Organize in the top left corner, select Layout and then Menu Bar. You will now see Tools up top). In the Tools menu select Folder Options, then select General, then Navigation Pane and click the checkbox for Show All Folders. Then under the View Tab, click on Show Hidden Files, Folders and Drives - remember to uncheck this after installation if you do not want these folders available.)
5. Now copy all of the text in the supplied .html DigiSiganture file, and replace the contents of the .htm file leaving nothing that was there before, and only everything from the file we supplied you.
6. Select Save in the Text Editor (you are just updating the file when you do this).
7. Now go back to Outlook, and go back to your signatures edit window (step 2). Select the name of the DigiSiganture you want to finish installing. You will see it in the preview window. Left-click once anywhere in the the preview window to activate the DigiSignature. Notice SAVE is not available - select SAVE.
8. On the right side after you have saved your DigiSignature(s) to complete installation, you can select the account and which DigiSignature should show for new messages and replies.
9. When you go back to Microsoft Outlook 2011™, you will see the same signature file, except now it will be your new DigiSignature! (See what it looks like click here.)

IMPORTANT NOTE: When you reply to or forward mail messages they will be in the format of the original email. If you are replying to non-HTML mail the DigiSignature™ won't display properly unless you set the format for your reply to HTML every time. If someone does view your signature without images turned on, they will see your information with the image stripped out. It will look like a basic text signature, and have the same contact information as the graphical version.

6) Load a new DigiSignature™ into Yahoo Mail Classic™:

1. Login to your Yahoo Mail™ account.
2. On the top right side, click on Options. Then select More Options rom the dropdown menu (the first choice).
3. If you are not on the Mail page in this area, then select Mail from the menu on the left side.
4. In the middle column under Management select Signature (attach a custom signature to your outgoing messages (use this link to attach your install your DigiSignature - see what it looks like here).
5. Right above the entry window it says, "Editor: Plain | Color and Graphics."  Select Color and Graphics, you will see icons across the top (you are now in Rich Text mode for this editor. 
6. Below the entry window, select View HTML Source, and select Add Signature to all outgoing messages if you so desire, but you must turn on View HTML Source before you proceed to the next step.
7. Open your document titled, "YourCampanyDigiSignature.txt," copy all of the text, and paste it inside the signature window. You can now uncheck View HTML Source at the bottom and look at your live DigiSignature.
8. Click Save. (When ever you return to the signature feature, you will see your DigiSignature as it will appears in your e-mail.)
9. Your new DigiSignature will automatically load / be available when you want it (if you have not turned on the Add Signatures To All Outgoing Messages feature then you will have to check the Include Signature box in every new message you send or reply to).
10. Call a DigiSignature Tech to help you install your DigiSignature, or have one of them install it for you in 3 minutes or less!  Call 631-300-2300.

7) Load a new DigiSignature™ into Yahoo New Mail™:

1 Login to your Yahoo New Mail™ account.
2. On the top right side, click on Options. Then select Mail Options from the dropdown menu (the first choice).
3. You are now on the General Page, and need to select Signature from the menu on the left side.
4. Select Show A Signature On All Outgoing Messages (if you do not do this, you cannot access the editor).
5. On the top right side above the editor window, you will see one of two things: 1) Plain Text (this is what you want), or 2) Rich Text (when it says Plain Text it means you are in Rich Text mode (this is what you want).  When it says Rich Text it means you are in Plain Text mode (selecting this mode after you have properly setup your Rich Text DigiSiganture will destroy your signature (changes to all text and strips HTML out of code).  To correct this you'll need to re-paste the DigiSignature code in the window in Rich Text mode (top right says Plain Text when in this mode and select Save again).
6. Next find the files we sent you, and open “YourCompanyDigiSignature.html," in a browser window (simply double-click the file, and it will open in internet Explorer, or whatever your default browser is).
6. Starting in the top left corner of this new browser window that has your DigiSignature, highlight the entire DigiSignature by left-click and hold then drag all the way down to the bottom of the DigiSignature.  Then select Edit then Copy in your browser (or righ-click on the highlighted material).
7. Now you can return to your Yahoo New Mail™ browser window. 
8. Click in the interface window, and Paste your DigiSignature into this window (you should immediately see your animated DigiSignature, if not try and copy ALL of the DigiSignature from the other browser window, and then try to delete and re-paste the DigiSignature in the signature window again.
9. When you see your DigiSignature, you can click Save.
10. Return to your Inbox, and select a New Message.  You will see your DigiSignature.  If you don't want to send it in an e-mail, you can simply highlight the DigiSignature in this New Message window and delete it.  It will appear in all New Messages - see what it looks like here).
11. Call a DigiSignature Tech to help you install your DigiSignature, or have one of them install it for you in 3 minutes or less!  Call 631-300-2300.

8) Load a new DigiSignature™ into Hotmail™:

1. Login to your Hotmail™ account.
2. On the top right side, select the Options dropdown.
3. On the Options Page, under the Customize Your Mail heading, select Personal E-mail Signature.
4. You will now see the signature editor.
5. Next find the files we sent you, and open “YourCompanyDigiSignature.html," in a browser window (simply double-click the file, and it will open in internet Explorer, or whatever your default browser is).
6. Starting in the top left corner of this new browser window that has your DigiSignature, highlight the entire DigiSignature by left-click and hold then drag all the way down to the bottom of the DigiSignature.  Then select Edit then Copy in your browser (or righ-click on the highlighted material).
7. Now you can return to your Hotmail™ browser window. 
8. Click in the interface window, and Paste your DigiSignature into this window (you should immediately see your animated DigiSignature, if not try and copy ALL of the DigiSignature from the other browser window, and then try to delete and re-paste the DigiSignature in the signature window again.
9. When you see your DigiSignature, you can click Save.
10. Return to your Inbox, and select a New Message.  You will see your DigiSignature.  If you don't want to send it in an e-mail, you can simply highlight the DigiSignature in this New Message window and delete it.  It will appear in all New Messages - see what it looks like here).
11. Call a DigiSignature Tech to help you install your DigiSignature, or have one of them install it for you in 3 minutes or less!  Call 631-300-2300.

9) Load a new DigiSignature™ into Gmail™:

How to send your DigiSignature™ through Gmail™, and Text-Only Signatures:
Until Gmail™ provides additional functionality in its Web interface, you will only be able to send your DigiSignature™ via e-mail client, such as using Microsoft Outlook™ to connect directly to your account, or you can just sign-up for a Yahoo Mail™ account if you want to stick with a Web interface.

A workaround method:
1. Open your source DigiSignature file in your browser (double-click on the .html file we sent you or find your file on our site - call 1-888-290-6999 for to obtain your unique address to this file).
2. Highlight and copy everything in this file, and then paste into your e-mail creation window..
3. The signature will appear.

10) Load a new DigiSignature™ into AOL Mail™:

How to send your DigiSignature™ through AOL™, and Text-Only Signatures:
Until AOL™ provides additional functionality in its Web interface, you will only be able to send your DigiSignature™ via e-mail client, such as using Microsoft Outlook™ to connect directly to your account, or you can just sign-up for a Yahoo Mail™ account if you want to stick with a Web interface.

A workaround method:
1. Open your source DigiSignature file in your browser (double-click on the .html file we sent you or find your file on our site - call 1-888-290-6999 for to obtain your unique address to this file).
2. Highlight and copy everything in this file, and then paste into your e-mail creation window..
3. The signature will appear.

11) Load a new DigiSignature™ into Mozilla Thunderbird:

1. Login to your Thunderbird account.
2. Click on Tools.
3. Click on Account Settings.
4. Highlight the e-mail account for which you want a signature (each account can have separate DigiSignatures).
5. Click on the Choose button, and find our .html template file that was sent to you - click OK to dismiss the Account Settings dialog box.
6. Your e-mail will now automatically contain your DigiSignature at the end.
Note: Thunderbird automatically adds "--" (two hyphens/dashes/minus signs) above the content in your e-mail DigiSignature block to follow an Internet Standard. There currently is no way to prevent this.

12) Load a new DigiSignature™ into Entrouage 2004 (MAC OS X):

1. In Entrourage go to Tools, then Signatures, then New.
2. You will now see the signature editor (rich text mode is what you want).
3. Next find the files we sent you, and open “YourCompanyDigiSignature.html," in a browser window (simply double-click the file, and it will open in internet Explorer, or whatever your default browser is).
4. Starting in the top left corner of this new browser window that has your DigiSignature, highlight the entire DigiSignature by left-click and hold then drag all the way down to the bottom of the DigiSignature.  Then select Edit then Copy in your browser (or righ-click on the highlighted material).
5. Now you can return to your Entourage signature window. 
6. Click in the interface window, and Paste your DigiSignature into this window (you should immediately see your animated DigiSignature, if not try and copy ALL of the DigiSignature from the other browser window, and then try to delete and re-paste the DigiSignature in the signature window again.
7. When you see your DigiSignature, you can click Save.
8. Return to your Inbox, and select a New Message.  You will see your DigiSignature.  If you don't want to send it in an e-mail, you can simply highlight the DigiSignature in this New Message window and delete it.  It will appear in all New Messages - see what it looks like here).
9. Call a DigiSignature Tech to help you install your DigiSignature, or have one of them install it for you in 3 minutes or less!  Call 631-300-2300.

13) Load a new DigiSignature™ into Mail (MAC OS X):

1. In Mac Mail go to Preferences (Mac Mail V4.4)
2. Select the second icon from right - Signatures.
3. Select an Account - DO NOT SELECT ALL SIGNATURES.
4. AFTER ACCOUNT IS SELECTED - click "+" icon to add them (multiple signatures per account can be created).
5. Fill in name for signature after you select "+" - press enter.
6. Navigate you web browser to your personal DigiSignature. Left-click in the bottom right corner, and highlight the entire page selecting ALL of your DigiSignature to the top right corner - select copy (copy everything and not just the image).
7. In the Preferences window to the right paste in your copied signature from your template (NOTE: Your DigiSignature image will not show in this preview pane, and will only show in your actual e-mails (in some applications it may not show animation).
8. Choose signature - choose the signature you want to use as your default preset signature.
9. Close the window - there is no save button.
10. At the bottom of the page, select your signature for use on that account (AFTER YOU HAVE SELECTED YOUR DEFAULT, and are in a new e-mail, you can now choose a different signature to automatically replace the current default signature for that one e-mail only. If you prefer to change your default signature selection, you must go back into Preferences to do so).
11. Return to your Inbox, and select a New Message.  You will see your DigiSignature.  If you don't want to send it in an e-mail, you can simply highlight the DigiSignature in this New Message window and delete it.  It will appear in all New Messages - see what it looks like here).
10. Call a DigiSignature Tech to help you install your DigiSignature, or have one of them install it for you in 3 minutes or less!  Call 631-300-2300.
ALTERNATE IF THAT DOES NOT WORK CORRECTLY:
1. Place the HTML file we sent you in a folder on your Desktop or some other place that's convenient.
2. Follow steps 2 and 3 above.
3. Next open Safari and then click "File" and then "Open File". Choose the html file that you created in step 1. After the file is open click "File" and then "Save As". In the subsequent dialog box you will need to navigate to the proper folder where you will save your html file as a "web archive". Navigate back to user library folder on your hard disk. Once the Library folder is open scroll down until you find the "Mail" folder. Then scroll down until you find the "Signatures" folder.
4. In the signatures folder you should see two files (if you deleted all but one signature). One file will be a ".webarchive" and the other file will be a ".plist" file. Click the ".webarchive" file and it should automatically copy the name of this file into the "Export As" field at the top. Verify that the Format selected is "Web Archive" and click "Save".
5. Under Mail Preferences make sure your signature is selected to work with the correct account.

14) How do I use my DigiSignature™ with an e-mail service that doesn't provide a feature for Rich Text Signature files?

Other than Gmail, you may find you are having trouble getting your DigiSignature to work.  You can try all of the different instructions above hoping one will work, but you can also do one other thing if all else fails - use your e-mail account through a desktop e-mail client like Microsoft Outlook™. You can call to speak to a Tech who can walk you through setup, or do it for you in 3 minutes!  Just have your e-mail provider's e-mail information handy, or at least as much of it as you can track down - we'll take care of the rest.  Call 631-300-2300.

15) How do I get extra copies of the same DigiSignature™ to use on all employee accounts?

DigiSignatures by nature should be everywhere, because it's free promotion every time you send an e-mail.  You turn everyone employee into a sales person with the click of an e-mail - talk about cost-effective marketing!!!

Every new DigiSignature comes with 3 licenses for 3 employees to use on any number of computers they are using to send e-mail from.   You are provided with 3 Live Tech Support installs where we will directly connect to the terminal and install it for you with your employee.  If one of the 3 users need another computer installation, or just another license because they know how to install it, they are $15 each per year.  Volume install discounts are available after 20 installations.  Please call 631-300-2300 to setup an Tech installation appointment, or order additional licenses.

16) What does FREE SENDING of my DigiSignature™ really mean to me?

Your in-office e-mail costs nothing to send. You reduce the cost of your DigiSignature every single time you and an employee sends it out. Within very little time your DigiSignature is only costing you pennies or fractions of pennies, and is one main reason why DigiSignatures are so cost-effective and a necessity for any business.

17) Can I use my DigiSignature™ for other marketing endeavors?

Yes, you can if we allow it.  YOU MUST CONTACT US and notify us in writing of the use, the expected usage (bandwidth calculations), and the length of time you intent to use it in this particular capacity for?  You can write us here, or call 631-300-2300 and speak to a customer service representative to arrange this (we will respond and help you as best we can as fast as we can). 

There may be additional fees for any additional uses.  Additional uses without our express consent will result in prosecution to the fullest extent of the laws of New York.  Please respect our product, and we will work out cost-effective solutions for you to provide the mot benefit to your business.  We believe a happy customer will remain a customer for life.

18) If you would like a change to a finished DigiSignature™, you can click here to download our Change Form which you can then fax over to us. We will call you to discuss the details if we have any questions, and get you a quote for such revisions.

19) Yes, we can build a Web Site or Landing Page for you: call 631-300-2300, or click here. If you do not want a full web site, or a mini Splash-Site™, we can create a branded Landing Page for you. This page will bring visitors to a page containing whatever it is that you would like them to see. We can make your ideas come to life on the Web, even just with a single page. You can even just use it to capture information with a custom form. The possibilities are endless! Call 631-300-2300 to discuss your options with one of our experts now.

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