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Privacy Policy

This Privacy Policy explains what information DigiSignature collects, how we use it, and the choices you have.

Last updated: 2026-03-29

Table of contents

Information We Collect

We collect information you choose to provide and limited technical information needed to operate and improve the service.

  • Contact details: Name, email address, and the information you submit through our contact form.
  • Account and service details: Information needed to create, manage, and support your DigiSignature account.
  • Usage data: Device/browser information, pages viewed, and interaction data generated while using our website.
  • Signature engagement metrics: Event data such as email signature impressions, opens, and clicks where tracking is enabled by your organization.

You should not submit sensitive personal information (such as Social Security numbers, financial account numbers, or health records) through our contact form.

How We Use Information

We use information for legitimate business purposes, including to:

  • Provide, maintain, and secure DigiSignature and related support.
  • Respond to inquiries, requests, and customer service messages.
  • Measure product performance and improve reliability, features, and user experience.
  • Monitor and prevent abuse, fraud, and security incidents.
  • Comply with legal obligations and enforce our agreements.

Lawful Bases for Processing

Where applicable (including under GDPR/UK GDPR frameworks), we process personal data based on one or more of the following lawful bases:

  • Performance of a contract: To provide DigiSignature services requested by customers.
  • Legitimate interests: To maintain, secure, and improve our business and services.
  • Consent: Where required for certain cookies or marketing activities.
  • Legal obligations: To comply with applicable laws, court orders, and regulatory requests.

Tracking & Analytics

We use cookies and similar technologies to operate our site and understand product usage. We currently use Google Analytics to measure website performance and trends.

  • Website analytics: Google Analytics helps us understand traffic sources, page performance, and aggregated user behavior.
  • Campaign/signature analytics: DigiSignature may process interaction events (such as opens and clicks) when these features are enabled by an organization using the platform.
  • Your choices: You can control cookies through your browser settings. Disabling some cookies may affect functionality.

Cookie Notice

Our Cookie Notice explains cookie categories, retention windows, and browser-based controls in detail. Please see Cookie Notice.

At this time, Google Analytics is the primary third-party analytics technology used on our website.

Data Retention

We keep information only as long as reasonably necessary for the purposes described in this policy, including support, compliance, dispute resolution, and security.

  • Contact form submissions are retained for customer support and follow-up.
  • Operational and analytics records may be retained for service reliability, reporting, and fraud prevention.
  • When information is no longer required, we delete or de-identify it in accordance with our retention practices and applicable law.

Security Measures

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

While no method of transmission or storage is completely secure, we continuously evaluate and improve our controls based on risk and operational needs.

Third-Party Services

We do not sell your personal information. We do not share personal information with third parties for their independent marketing purposes.

Aside from Google Analytics, we only disclose information when necessary to:

  • Provide services you request.
  • Protect rights, property, and security.
  • Comply with legal process or lawful requests from authorities.
  • Support a merger, acquisition, or asset transfer (subject to applicable confidentiality and notice obligations).

International Data Transfers

DigiSignature is based in the United States. If personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable privacy laws.

Children's Privacy

DigiSignature services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, and to request a portable copy of data where applicable.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

If you are an end user whose data is managed by a DigiSignature customer (for example, your employer), please direct your request to that organization first. We will assist our customers in responding where required.

U.S. State Privacy Rights

Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, and others as applicable) may have additional privacy rights, such as rights to know, access, correction, deletion, and opt-out of certain processing.

DigiSignature does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under applicable law.

To exercise rights, contact us using the details below. We may verify identity before fulfilling requests and will respond within legally required timelines.

Data Processing Addendum (DPA)

For business customers requiring processor terms, DigiSignature offers a Data Processing Addendum that addresses data processing instructions, confidentiality, subprocessors, security commitments, and cross-border transfer mechanisms where applicable.

Request the DPA by emailing info@digisignature.com with your company details and primary signing contact.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page and, where appropriate, by additional notice.

Contact Information

DigiSignature is a registered business in New York, United States.

For privacy questions or requests, contact us at info@digisignature.com or through our Contact page.

If you are contacting us from New York or elsewhere in the U.S., include your state of residence and request type to help us route your request correctly.